FAQ
Frequently Asked Questions (FAQ)
Find answers to the most common questions about LTO Ai.
Account & Registration
How do I create an account?
You have two options:
Email registration: Provide your name, username, email, and password
Google sign-in: Click "Continue with Google" for instant setup
See Getting Started for detailed instructions.
Can I change my username after registration?
Currently, usernames cannot be changed after account creation. Choose carefully during registration.
I forgot my password. What do I do?
Currently, chchange password cannot be changed after account creation. Choose carefully during registration.
Can I use the same account on multiple devices?
Yes! Your account works on any device with a web browser. Simply log in on each device.
How do I delete my account?
Contact our privacy team at [email protected] to request account deletion. All your data will be permanently removed.
Logging In
Can I log in with my username instead of email?
Yes! You can use either your email address or your username to log in.
Why am I being logged out automatically?
For security, sessions expire after a period of inactivity. Simply log in again to continue.
I can't log in with Google. What's wrong?
Try these steps:
Ensure pop-ups are allowed in your browser
Clear your browser cache
Try a different browser
Make sure you're using the correct Google account
What if I signed up with email but want to use Google?
Currently, accounts are tied to their registration method. You would need to create a new account with Google.
Using the Chat
How do I start a new conversation?
Click the "New Chat" button in the sidebar. This creates a fresh conversation without any prior context.
Does LTO Ai remember my previous conversations?
Within the same chat session, yes. LTO Ai maintains context throughout a conversation. However:
New chats start fresh
Different chat sessions don't share context
Very long conversations may lose early context
Why did LTO Ai give me an unexpected response?
AI responses are generated based on your question and context. Try:
Rephrasing your question
Providing more context
Starting a new chat
Being more specific
Can LTO Ai understand multiple languages?
LTO Ai is primarily designed for English but may understand other languages. For best results, use English for your questions.
How long can my messages be?
There's no strict character limit, but shorter, focused messages typically get better responses and use fewer tokens.
Tokens & Limits
What are tokens?
Tokens are units measuring your usage of LTO Ai. Both your messages and LTO Ai's responses consume tokens.
How many tokens do I get per day?
Your daily token allocation depends on your account type. Check the token counter in the sidebar for your specific limit.
When do my tokens reset?
Tokens reset daily at midnight UTC (00:00 UTC). Check what time this is in your local timezone.
What happens when I run out of tokens?
When you reach your limit:
You'll see a notification
You cannot send new messages
Your existing conversations remain accessible
Tokens reset at midnight UTC
How can I get more tokens?
Currently, token limits are fixed. Wait for the daily reset, or use tokens more efficiently by being concise in your messages.
Why did one conversation use more tokens than another?
Token usage depends on:
Length of your messages
Complexity of questions
Length of AI responses
Number of back-and-forth exchanges
File Uploads
What file types can I upload?
Currently supported:
Images: PNG, JPG, JPEG, WEBP, GIF
Is there a file size limit?
Yes, files should be reasonable in size. Very large files may be rejected or take longer to process.
How does LTO Ai use uploaded images?
When you upload an image, LTO Ai can:
Describe what it sees
Answer questions about the content
Help analyze visual information
Are my uploaded files stored?
Yes, files are stored securely with your account. They're only accessible by you and are deleted if you delete your account.
Why did my file upload fail?
Common reasons:
File too large
Unsupported format
Network connection issue
Try reducing file size or converting to a supported format.
Sharing Conversations
How do I share a conversation?
Click the share icon in the chat header
Confirm you want to generate a link
The link is copied to your clipboard
Paste and share the link
Who can see my shared conversation?
Anyone with the link can view the conversation. They don't need an account.
Can someone edit my shared conversation?
No. Shared conversations are read-only. Viewers cannot modify or continue the chat.
How do I stop sharing a conversation?
Currently, generated share links remain active. Be mindful of what you share.
Is there a way to share conversations privately?
Share links are accessible to anyone who has them. For private sharing, only send links to trusted individuals.
Mobile & PWA
Does LTO Ai work on mobile?
Yes! LTO Ai is fully responsive and works great on smartphones and tablets.
What is a PWA?
PWA stands for Progressive Web App. It lets you install LTO Ai on your device like a native app, with benefits like:
Home screen icon
Full-screen experience
Faster loading
Some offline functionality
How do I install the PWA?
iOS (Safari):
Tap the Share button
Select "Add to Home Screen"
Tap "Add"
Android (Chrome):
Tap the menu (three dots)
Select "Install App" or "Add to Home Screen"
Confirm
Why does LTO Ai require installation on iOS?
For the best experience and security, LTO Ai works as a PWA on iOS devices. This provides full-screen mode and better performance.
Security & Privacy
Is my data secure?
Yes. We use:
HTTPS encryption for all connections
Bcrypt password hashing
Enterprise-grade server security
Strict access controls
Does LTO Ai store my conversations?
Yes, conversations are stored to:
Provide your chat history
Allow you to continue conversations
Enable sharing features
Can I delete my conversation history?
Yes. You can delete individual conversations from your history.
Does LTO Ai use my data to train AI models?
No. Your conversations are not used to train general-purpose AI models.
Who has access to my data?
Only you can access your account data. Our team has limited access for support purposes only, with strict privacy policies.
Technical Issues
LTO Ai isn't responding. What should I do?
Try these steps:
Check your internet connection
Refresh the page
Try a new chat
Clear browser cache
Try a different browser
Messages aren't sending.
This could be due to:
Network issues (check connection)
Token limit reached (check sidebar)
Browser issues (try refreshing)
The page looks broken or unstyled.
Try:
Hard refresh (Ctrl+Shift+R or Cmd+Shift+R)
Clear browser cache
Disable browser extensions
Try a different browser
I'm getting an error message.
Read the error carefully—it often explains the issue. Common errors:
Token limit reached
Network connection lost
Session expired (log in again)
AI Behavior
Why does LTO Ai sometimes give different answers to the same question?
AI responses can vary slightly due to:
Different context in the conversation
Natural variation in AI generation
Updates to the AI system
For consistent information, refer to official BitLease documentation.
Can LTO Ai make mistakes?
Yes. While LTO Ai is trained on accurate information, AI systems can occasionally:
Misunderstand questions
Provide incomplete information
Generate unexpected responses
Always verify important information through official channels.
Does LTO Ai provide financial advice?
No. LTO Ai provides information about BitLease and related topics, but:
It is not financial advice
Don't make investment decisions based solely on AI responses
Consult professionals for financial decisions
Contact & Support
How do I contact support?
Email: [email protected]
Privacy concerns: [email protected]
How quickly will I get a response?
We aim to respond to all inquiries within 24-48 hours during business days.
Where can I report a bug?
Email [email protected] with:
Description of the issue
Steps to reproduce
Screenshots if helpful
Your browser and device info
Still Have Questions?
If your question isn't answered here:
Try searching this documentation
Ask LTO Ai directly
Contact support at [email protected]
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